Before you send a return make sure that the item/items are in original condition, for more information regarding the return rules please read our Shipping and Returns Terms.
It is mandatory that you include your name, order number and the reason of return inside the package along with the product. Fill in the return form or write it down on a piece of regular white paper if you don't have the return form. Otherwise we won't be able to process the request.
By using the DHL return label provided by us we take full responsibility for the package once it has been scanned and picked up by DHL personnel.
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Shipping information Australia & New Zealand:
- 4-8 business days delivery - 15AUD on orders over 50AUD
(Free on all orders over 200AUD)
- 3-5 business days - 30AUD on all orders.
With DHL Shipping, you will receive the tracking number once your parcel is shipped. You can track the order at DHL.com or by logging in to "My account".
All orders made in December have extended return period untill the 31 of January.
You can return your order within 30 days of when you received your order. Read more about shipping and return-policies via the link below:
Shipping and Returns information.