Customfees will apply to your order. The Canadian border controll will charge custom fees and VAT on products that are imported from another country. We ship our orders from Sweden and therefore fees will apply.
We offer free standard shipping on all orders, and free DHL delivery on all orders over C$40.
4-6 business days delivery - Free on all orders over C$40.
2-4 business days - C$15 on all orders.
With DHL Shipping, you will receive the tracking number once your parcel is shipped. You can track the order at DHL.com or by logging in to "My account".
We want you to love your Grand Frank items as much as we do, so take your time and try them out at home. If for some reason they are not what you expected, you may return them within 30 days of the delivery for a full refund.
We do not accept returns that are:
- Smells cologne
- Smells bad
- Torn apart
Be very gentle when returning a Suede Jacket!
Our jackets are very fragile. Please return them in the same back and box that you received it in. It may not be wet or come in contact with moisture when returned back to us. You are responsible for returning the product back to us, and we can not accept a returned product that can no longer be sold as new.
Send back your return to the address below. We do NOT accept returns that are sent to a pickup point. We can only receive orders that are sent directly to the address.
Our return address:
Grand Frank AB
C/O Bonver Logistics
Gåshaga brygga 1
If you have any additional questions regarding Shipping and returns in Canada. Please email us at: Hello@grandfrank.com and we'll get back to you shortly.