Contact Us

FAQ

Payments

WHAT PAYMENT METHODS DO YOU OFFER?

We have two different types of payments that you can choose:

  • Credit Card (VISA, Mastercard etc.)
  • Paypal

If a payment is not successfully processed, we recommend you to try again from a different device and/or browser an hour or two later.

Shipping and Tracking

CAN I TRACK MY PARCEL?

If you created a user when you made your order you can track your order in your account-page. If you have not created a user you will get a tracking code in your shipping confirmation email.

HOW DO I CHANGE OR CANCEL MY ORDER?

To cancel or edit your order, please contact our customer service at hello@grandfrank.com. We will do our very best to assist you but we can't guarantee that we will do it before the initial order has been shipped.

Delivery & Returns

HOW DO I RETURN ITEMS?

Orders can be returned for a full refund/exchange within 30 days upon receiving the parcel. The items must be returned in perfect condition in order for us to proceed with refunds/exchanges.

The order shall be returned in the original Grand Frank box that you received it in. If you do not have the box, make sure to pack it carefully. You are responsible for the items until they reach us, we will not refund/exchange any orders that are not in perfect condition upon arrival.

Unless the products received are defect/broken, Grand Frank will not refund return shipping costs.

Return your parcel to the address below. Make sure to include a note with your order ID and how you would like us to handle the return (refund, exchange etc).

Grand Frank AB

Box 24255, 10451 Stockholm

Sweden

DID YOU RECEIVE MY RETURN?

As soon as we have handled and processed your return, we will inform you via email. If you requested and been granted a refund, the money will be back on your account 5-7 business days after we have processed the return. If you have not received an email within 3 weeks after you shipped your return, please contact our customer support with your order number and possible tracking information that can be of use.

I RECEIVED THE WRONG ITEM. WHAT DO I DO?

Grand Frank is responsible that the correct items are shipped and that there are no defects. If you receive an order that is incorrect or that has defects, please contact our customer support and attach images of the problem, including the order confirmation note. Our customer support will try to solve the problem as fast as they can, and they appreciate all the information they can get regarding the issue.

Collaborations/Wholesale

HOW DO I BECOME A GRAND FRANK AMBASSADEUR?

We love to work and collaborate with people who have a genuine interest in fashion, and are always interested in collaborations. Shoot us an email at hello@grandfrank.com and tell us about yourself and what platforms you use, and we will get back to you as we possibly can.

CAN I SELL GRAND FRANK ITEMS IN MY STORE?

If you're a storeowner and want to sell our products, contact signe@grandfrank.com. We are very strict on our wholesale rules and cherrypick the stores that can sell our products. Our customers should not see, feel, or smell any difference when it comes to customer service and experience when they shop from our site or from your store.

Customer care

Email
Use the form below or send us an email to hello@grandfrank.com
Phone
(+46) 08 1214 7940
You'll reach us all weekdays, 09.00-18.00 (UTC/GMT +2 hours)