Shipping & Returns

Shipping

We strive to offer our customers the same experience when purchasing online as they would have if they visited us in a store. That is why we provide free shipping on all orders, and free express shipping on orders over 100 Euro.

Standard shipping – Free on all orders.
Europe: 3-7 business days

FedEx EXPRESS – Free on all orders over 150 Euro.
For orders below 150 euro, FedEx Express or DHL costs 15 Euro.
Europe: 1-3 business days
With DHL or FedEx Express Shipping, we’ll send you a tracking number when the parcel is shipped. You can track the order at FedEx.com or DHL.com or you can log in to your account at grandfrank.com

Returns

We want you to love your Grand Frank items as much as we do, so take your time and try them out at home. If for some reason they are not what you expected, you may return them within 30 days of the delivery for a full refund. If the return is due to defective or incorrect products, we will of course compensate you for return shipping too.

Once we receive an item back we will process the refund as soon as possible, usually within a couple of days.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return address:

Grand Frank AB
Box 22545
104 51 Stockholm
Sweden