Shipping & Returns
We strive to offer our customers the same experience when purchasing online as they would have if they visited us in a store. That is why we provide free shipping on all orders, and free express shipping on orders over 100 Euro.
Standard shipping – Free on all orders.
Europe: 3-7 business days
DHL EXPRESS – Free on all orders over 150 Euro.
For orders below 150 euro, DHL costs 15 Euro.
Europe: 1-3 business days
With DHL Express Shipping, we’ll send you a tracking number when the parcel is shipped. You can track the order at DHL.com or you can log in to your account at grandfrank.com
We want you to love your Grand Frank items as much as we do, so take your time and try them out at home. If for some reason they are not what you expected, you may return them within 30 days of the delivery for a full refund. If the return is due to defective or incorrect products, we will of course compensate you for return shipping too.
Once we receive an item back we will process the refund as soon as possible, usually within a couple of days.
If you need to return an item, simply fill in the return form that you got with the order and ship it back to us. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Grand Frank AB
127 39 Skärholmen