Shipping and Returns

DHL Economy

Europe3-5 business days
USA: 3-5 business days
Canada: 4-6 business days
Rest of the world: 5-8 business days

With DHL Economy Shipping, you'll receive a tracking number when the parcel is shipped.
Track the order at dhl.com or by logging in to your account on our website.


DHL Express

Europe: 1-2 business days
USA: 1-3 business days
Canada: 2-4 business days
Rest of the world: 3-5 business days

With DHL Express Shipping, you'll receive a tracking number when the parcel is shipped.
Track the order at dhl.com or by logging in to your account on our website.


Unclaimed orders

If you write the wrong address or do not pick up your order in time, the parcel will return to our warehouse.
Once returned, your order will be refunded. If you paid for express shipping, it won't be refunded.
This applies to all orders purchased outside of Sweden.


Returns

We want you to love your Grand Frank items as much as we do, so take your time and try them out at home.
If for some reason they are not what you expected, you may return them within 30 days of the delivery for a full refund.

We do not offer free returns on orders outside of Sweden and USA.

We do not accept returns that are:

- Dirty
- Smells cologne
- Smells bad
- Washed
- Torn apart

Be very gentle when returning a Suede Jacket!
The suede jackets are delicate and needs to be
handled accordingly. Please return the item in the same bag and box that you received it in.
It may not be wet or come in contact with moisture when returned. You are responsible for
returning the product back to us, and we can not accept a returned product that can no longer be sold as new.

Send back your return to the address below. We do NOT accept returns that are sent to a pickup point.
We can only receive orders that are sent directly to the address.

This is our return address:

Grand Frank AB
C/O Bonver Logistics
Gåshaga brygga 1
18185 Lidingö
Sweden


US customers

To take advantage of the free return you must use our return service: USPS return form

Fill in the form and put your order number as RMA ID. Once we receive an item back we
will process the refund as soon as possible, usually within a couple of days.
We'll notify you via e-mail of your refund/exchange once we've received and processed the returned item.

If you have any questions, don't hesitate to contact us at hello@grandfrank.com.

Return address:
Direct Link Worldwide
700 Dowd Ave
Elizabeth, NJ 07201
USA