DHL EXPRESS – Free on all orders over 150 USD.
Europe: 2-4 business days
North America: 1-3 business days
Rest of the world: 2-4 business days
With DHL Express Shipping, you'll receive a tracking number when the parcel is shipped. Track the order at DHL.com or by logging in to your account on our site.
For orders below 150 USD, DHL Express costs 25 USD.
Standard shipping – Free on all orders (NO tracking)
Europe: 7-10 business days
North America: 7-14 business days
Rest of the world: 10-21 business days
Suede Jackets: We do not offer free returns or refunds on jackets purchased on Kickstarter or Indiegogo as they were produced specifically for each customer. You may return the jacket to exchange it for a different size at your own expense.
Return on Orders
We want you to love your Grand Frank items as much as we do, so take your time and try them out at home. If for some reason they are not what you expected, you may return them within 30 days of the delivery for a full refund.
We do not offer free returns on orders outside of Sweden and USA.
This is our return address:
Grand Frank AB
To take advantage of the free return you must use our return service: USPS return form
Fill in the form and put your order # as RMA ID. Once we receive an item back we will process the refund as soon as possible, usually within a couple of days. We'll notify you via e-mail of your refund/exchange once we've received and processed the returned item.
If you have any questions, don't hesitate to contact us.
Direct Link Worldwide
700 Dowd Ave
Elizabeth, NJ 07201