SHIPPING

Always free shipping over 1000:- in Sweden.

All orders placed before noon are shipped the following day (CET), and orders placed in the afternoon are shipped the following business day. Orders placed on a Friday afternoon or during the weekend will be shipped the following business day. 

Grand Frank ship with DHL, Postnord and Budbee. All international orders outside EU are shipped with UPS. 

Home Delivery Budbee  


SHIPPING TIMES & RATES

SWEDEN:

2-3 business days 

Deliveries with Budbee 2-5 days

Shipping costs:

Free shipping on orders above 1000:-

DHL Service Point 35:-

Postnord  59:-

Budbee Home Delivery 49:-

Budbee Box 35:-

EU (Not Norway and UK:

2-8 business days

Shipping costs:

UPS Express Saver 79:-   

We offer Bubdee in Finland, Belgium, Denmark, and The Netherlands.

Budbee Home Delivery 49:-

Budbee Box 35:-

NORWAY/UK:

2-5 business days

Shipping costs:

UPS Express Saver 100:-  

NOTE:
The border control might charge customs fees and VAT on products that are imported from Sweden.

AMERICA/CANADA:

2-7 business days

UPS Express Saver - 200:-

AUSTRALIA/NEW ZEELAND:

2-10 business days

UPS Express Saver - 200:-

 

REST OF THE WORLD:

2-10 business days

Shipping costs:

UPS Express Saver - 200:-

If you don’t pick up your order at the post office and it will be sent back to us, we will charge you a fee: Sweden 100sek, EU €10,5 and outside EU $20.


RETURNS

Before you return an order make sure the items you return are in original condition, for information regarding what will not pass our quality control please read further down. You must also return the product(s) with all accompanying packing material, for example, this includes a presentation box for watches, protective plastic on watches, plastic bags for shirts and jackets, plastic pins, tags must still be attached, etc. If the product is not in original condition we will charge you 20-50% off the order value. We will inform you by email before.

Suede jackets must be folded neatly before shipping them in return, permanent creasing can occur if the suede jackets are handled carelessly.  If you are unsure about this or have any questions send us a message and we’re happy to help you out.

Before you send the package back, you have to fill in a return form here.

RETURN LABEL

All our orders come without a return label. We have different rates for the prepaid return label for each country and the return cost is deducted from your order amount.

Return cost rates by countries:

Sweden – 59sek

EU – €10

US - $40

RETURNS ON YOUR OWN (OUTSIDE THE EU AND SWEDEN)

You can use a shipping method of your choice but keep in mind that by doing so.

  • You take full responsibility for the shipment until it has been delivered directly to our return address.
  • We are not able to retrieve any returns that end up at service points or any other place that is not our address.
  • We will not be able to reimburse you for any additional shipping costs or customs fees.
  • We will not be able to reimburse you for returns that are lost in transit.

 Ship to this address:

Grand Projects Sweden AB c/o Swedcirc AB 
Rörläggarvägen 7
331 53 VÄRNAMO 
SWEDEN

 


EXCHANGES

Free exchanges in Sweden, EU.  In order to change the item or size, simply return your unwanted item for a full refund and place a new order for the item you need. Make your exchange here.


QUALITY CONTROL & ADDITIONAL INFO:

We offer a 30 day return period counting from the day your order was delivered.

If we were to receive a return after 30 days we will send you the products back to your address. There are some exceptions, email us at hello@grandfrank.com to know more.

We do not accept returns that are in the following conditions:

  • Tags that have been removed/cut off
  • Dirty
  • Have traces of animal fur (health hazard – allergies)
  • Smells cologne/perfume
  • Smells bad
  • Washed
  • Damaged
  • Carelessly packed and creased suede jackets
  • Any other clear signs of use or products that are not in original condition.