Shipping and Returns
We’re glad you found your way here. Below, you’ll find all the details about our shipping methods, how to make an easy size exchange, and our return process. We also offer free shipping within Sweden on all orders over 1000 SEK.
Shipping Process
All orders placed before noon (CET) in Stockholm are shipped the next day. Orders placed in the afternoon are shipped on the next business day. If you place an order on a Friday afternoon or over the weekend, it will be shipped on the next business day. Grand Frank ships with DHL, Postnord, and Budbee. All international orders outside the EU are shipped with UPS.
After you placed an order you will receive an order confirmation to the email adress you used at the moment. We will pick and pack you order and send it as soon it's ready. You will recieve a new email from us as soon your package has left our warehouse and the courier has picked it up.
When you order is ready to be picked up or out for delivery you will be notified by email or sms.
Sweden
1-3 business days
Deliveries with Budbee 2-5 days
Shipping costs:
DHL Service Point 39:-
DB Schenker 39:-Postnord 59:-
Budbee Home Delivery 49:
Budbee Box 49:-
World wide:
2-7 business days
UPS Express Saver - 20$
Note, Grand Frank takes no responsibility for customs charges in your country for orders or returns. Please check how it works for your country before placing an order with us.
Europe
2-8 business days
Shipping costs:
UPS Express Saver 8
Note, we are not able to ship any order to Norway at the moment.
United Kingdom
2-5 business days
Shipping costs:
UPS Express Saver 8£
Note, customs fee are not included. After placing an order you have to pay the customs invoice from UPS before delivery. Grand Frank can not offer any return labels or exchanges at the moment.
FAQ
Where is my order?
If your order has been shipped you have recieved a tracking link in your email. Click that link and you'll see where it is.
How do I make an exchange?
For EU, UK and US you register the exchange easy here and it's free:
Just follow these
steps:
1. Enter your email and order number, and then select the item you want to exchange
2. Select the new size and/or color that you want to change to
3. Review your exchange and click “save”
4. Choose your preferred return shipping option
5. Complete the exchange
6. You will get the return shipping instructions in a separate email
Do you ship to UK?
Yes we do. But note that Grand Frank is not responsible for any customs fee or we can't offer any return or exchanges at the moment.
How do I make a return?
Within 30 days from the date you placed your order with us.
1. Enter your email and order number, and then select the item you want to return.Note, you have to add the email adress as used when placing the order.2. Select the “return” tab at the top
3. Select the reason(s) for your return
4. Review your return and click “save”
5. Choose your preferred return shipping option
6. Complete the return
7. You will get the return shipping instructions in a separate email
Register your return here.
The cost of the return shipment is:
Sweden: 59:-
EU: €9
World wide: $40
Note, don't forget to add the custom information correctly. If not we will charge you the custom fee again.
Where is my return label?
All our orders come without a return label. We have different rates for the prepaid return label for each country and the return cost is deducted from your order amount.
Do you ship to my country?
Please check if you country is in the checkout. If not we are not able to reach your country.
